Warranty
info Innova Hearth & Home
15551-C Red Hill Avenue, Tustin, CA 92780
1-877-556-0886
Limited Warranty
Products manufactured by Innova are warranted against material
defects
for a period of one year based on normal use.
EXCLUSIONS:
This warranty excludes damage by physical abuse, modification,
alteration, lack of proper care, misuse, or use for commercial
purpose.
Damages from natural calamity (flood, tornado, earthquake,
etc.) are not covered by this warranty.
All glass components are not covered by this warranty.
Wood
– Wood slats are selected for the highest quality
and durability; however, wood is a product of nature which
can, in time, weather to a silver gray color, warp, split,
and crack, and as such, is not covered by this warranty
except for initial defects. Over-tightening of bolts in
wood slats will cause cracking which is not warranted. Periodic
application of wood preservative or water sealer is recommended
to prolong the life of wood slats and to prevent weathering.
Constant exposure to sunlight and outdoor elements will
cause rapid deterioration of any wood finish; therefore,
more frequent application of wood preservative may be necessary
depending on your locale and exposure to various climatic
conditions.
Cast
Iron – All metal surfaces are protected
with a powder-coating process to prevent rust. Rusting is
a normal occurrence when iron is exposed to the elements
and is not part of this warranty. The powder coated cast
iron frame and back insert can be treated with a good quality
car wax to enhance and protect the finish. Should the powder
coat finish be scratched down to the metal surface, it is
necessary to cover the scratched area with an enamel paint
as soon as possible to prevent rust.
Verdigris, antique, and other accented topcoats are applied
by hand and may fade with age and exposure to sunlight.
Re-topcoating of accents can be done by your local craftsmen,
if you desire.
Brass
Fasteners – * For products with brass
fasteners. Nuts and bolts provided will tarnish after time
which may be left weathered or may be shined with a brass
polish. We suggest you periodically check and tighten fasteners
if necessary.
Aluminum
– Aluminum is a soft metal. For those products designated
as Aluminum, please take care when tightening nuts and bolts.
Excessive pressure can damage or strip the soft metal.
Innova
will not pay for shipping, labor, or material charge incurred
to remove or replace parts under this warranty. Replacement
of missing or initially defective parts will be sent at
no charge for a period of 10 days from date of purchase.
We will not be responsible for missing parts and hardware
after 10 days from date of purchase. Any floor sample sale
or clearance sale from the store will not be covered by
this warranty. Please retain your store receipt for validity.
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