FAQ

Consumers:

Where is the Customer Service Center located?
Our Customer Service Center is located in Tustin, California, and is available to assist consumers Monday through Friday, between 8:30a.m. and 4:30P.M. Pacific Standard Time. by calling 1-877-556-0886.

What is covered under the warranty?
Please refer to the warranty sheet that comes with your product or go to the warranty and care section of this website.

What is not covered under the warranty?
The warranty excludes damage by physical abuse, modification, alteration, lack of proper care, misuse, or use for commercial purpose. Damages from natural calamity (flood, tornado, earthquake, etc.) are not covered by this warranty. All glass components are not covered by this warranty.
Please refer to the warranty sheet that comes with your product or go to the warranty & care section of this website for more detail.

What if I have a part or hardware missing in my product?
Within 10 days from the purchase date, please contact our customer service immediately at and we will send you the missing piece right away. Please be sure to have the following information before contacting us:
• Your name/address/phone number
• When and where you purchased your item(s)
• The name/model number/description
• The specific problem you are having
• A copy of your receipt

What can I do to maintain my furniture so it last longer?
For maintenance information, please refer to the warranty sheet that comes with you product or go to the warranty & care section of this website for complete information.